Refund Policy

AskTriply sells AI-generated digital reports. When you pay ₹99, your report is generated immediately and made available in your account within 60–90 seconds.

Because the service is delivered instantly and digitally — similar to buying an e-book or a software subscription — we cannot offer refunds simply because you changed your mind or decided not to travel.

This is standard practice for digital services under Indian consumer protection law and Razorpay's merchant policies.

You are entitled to a full refund in the following situations:

• Technical failure: You were charged ₹99 but no report was generated and is not accessible in your account. This can happen due to a server error during processing.
• Duplicate charge: You were charged more than once for the same report due to a payment processing error.
• Service unavailable: AskTriply was completely unavailable for more than 24 hours after your payment, preventing you from accessing your report.

If your report was generated but you believe the quality is unacceptably poor — for example, it contains only generic placeholder text with no specific information about your destination — please contact us within 7 days of purchase.

We will review your case and, where the quality issue is confirmed, offer either:

• A free replacement report generated with improved settings, or
• A partial or full refund at our discretion

Dissatisfaction with the verdict (e.g., the report says "RETHINK" but you wanted to go anyway) or with AI-generated recommendations does not qualify as a quality issue eligible for refund.

Email us at asktriply@gmail.com with the following information:

• Your registered email address
• Razorpay Payment ID (found in your payment confirmation email — starts with "pay_")
• Date of payment
• Reason for refund request
• Screenshot of the issue (if applicable)

We will respond within 2 business days. Approved refunds are processed within 5–7 business days and credited to your original payment method.

If you raise a dispute or chargeback with your bank or card issuer before contacting us, we will provide all transaction records to Razorpay and your bank. We strongly recommend contacting us first at asktriply@gmail.com — we resolve genuine issues quickly and without the delays of a formal dispute process.

If you subscribe to a monthly unlimited plan:

• You may cancel at any time from your account settings
• Cancellation stops future billing immediately
• Access continues until the end of your current billing period
• No refunds are issued for the current billing period if you have used the service during that period
• If you cancel within 24 hours of initial subscription and have not generated any reports, a full refund may be issued at our discretion

For all refund requests and payment queries: